Terms & Conditions

Pricing Product Information Disclaimer

Mass Measure strives to give you accurate content, product information, policies, pricing, warranties and visual displays. Policies, pricing, and item availability are subject to change without notice. Any typographical, photographic, or specification errors in product information, pricing or offers is subject to correction. Mass Measure reserves the right to limit quantities and/or cancel an order.

Payment Methods

We accept, MasterCard, Visa and Discover, American Express credit cards. Purchase order terms for Corporate and Educational Institution and Government orders are net 30 days pending credit approval. Checks, Bank Transfers always welcome

Order Cancellation

To cancel an order, contact us as soon as possible at 978-362-8344or email orders. Please be sure to include your order number and reason for cancellation and we will assist you. Return shipping, handling and/or restock fees may be assessed if order shipped before notice of cancellation was given.

If the product was NIST certified Calibrated it Can Not be Returned–it has been laser marked already

Check Order Status

To check the status of an online order, email order status. Please be sure to include your order number.

Leasing

Leasing is available for purchases through a recognized third party leasing company for those customers who prefer to preserve working capital or who want the flexibility offered by lease financing. The minimum lease amount is $ 750.00 and a variety of terms are available. All leases are subject to credit approval by lessor and all terms and conditions of the lease are between the lessor and lessee. For more information, please contact us.

Shipping Information we use Fed-x ,ups , usps , and DHL

Shipping Methods/Timeframes

We carry a large inventory of products which enables us to ship most orders within 24 hours. If your order contains products that are not in stock, we will contact you with an estimated shipping date. Feel free to contact us at or email us at Mass Measure

Online orders are shipped via ups,fed-x,usps,DHL.

Delivered anywhere in the Continental United States* within 1-4 business days

Delivered throughout all states except Alaska and Hawaii. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days

Delivered throughout all the Continental United States* by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Some rural areas of Alaska and Hawaii may take 3 business days. For additional details about Alaska and Hawaii shipments, Please Call

Delivered throughout all the Continental United States* by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas. Available from Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call

Delivered throughout all the Continental United States* by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays. Delivery to many areas of Alaska and Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, Please Call

Delivered throughout all the Continental United States* by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code. Delivery is available to Alaska depending on destination ZIP code by 9 a.m. Not available to Hawaii. For additional details about Alaska and Hawaii shipments, Please Call

If you have any more questions about shipping, please feel free to call us at 1-888-509-0111 or 1-978-362-8344

We ship World wide

Package Tracking

Orders that have been shipped via NOSHOK or MASS MEASURE Package Tracking. You will need a tracking number. You may also email order status for tracking information.

Return Policy

All returns must be authorized. Items returned without prior authorization will not be accepted. Items Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured

A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable.

New Equipment Returns

Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item’s manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.

Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable.

International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.

Used Equipment Returns

Upon receipt of used equipment returns, units will be evaluated to determine if repair or exchange is covered under warranty. Warranty period is stipulated in our written quotation and/or your Purchase Order. At our discretion we will repair, replace or credit the price paid for the unit.

Non-Defective used equipment will typically not be accepted for return unless a prior right-of-refusal period has been agreed in writing with your Account Manager.

Check return status

To check the status of a return, please call 978-362-8344 . Please be sure to include your RMA number.

No Minimum on Total Order!